IT Software Licence Analyst - HYBRID WORKING
We are working with one of our biggest customers who are a household name based in Surrey. We are looking for an experienced IT Software Licence Analyst yo work on a hybrid basis - 2 days in the office.
Job Role:
Primarily responsible for carrying out the operational activities of the Software License Management team, which includes maintaining software catalogues, availability of the right software applications to right Business Units and taking precautionary steps to eliminate software past its due date. You will be responsible for ensuring that regular audits are undertaken to reconcile the installed software base against purchased software licences to verify compliance. You will also be responsible for ensuring that all software licensing orders, renewals and contracts are managed accurately and efficiently.
Job responsibilities:
- Monitor the Service Now SAM queues
- Action the tickets from Service Now and keep the queue to minimal or zero as much as possible
- Escalate any issues arising from tickets to the relevant SAM Team member
- Assist with BAU actions on compliance tracker by doing surveys
- Creating tickets for uninstallation where required.
- Assist the team in collating Proof of License to be updated in the SAM tools regarding both renewals and new purchases
- Support team in any ad-hoc activities and future development programs
- Run / compile ad hoc or regular software licence compliance reports as required
- Run and action reports from SAM Tools to identify and remediate unused software
Skills:
- Basic knowledge of software/ hardware life-cycle management, compliance and process improvement
- Working understanding of software licensing and grasp of contract language
- Working knowledge of software and procurement life cycle
- Working understanding of Software Asset Management tools like ServiceNow/ Snow / Flexera
- Strong data analysis and manipulation on Excel
- Experience in working with virtual teams
Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.
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