Job Title: Quality Assurance Consultant
Location: Home working with multi-site travel
Full/Part Time: Full Time
Salary: £50,000
Quality Assurance Consultant
Lead the compliance strategy and implementation of standards
Regional field based role covering Hertfordshire, Bedfordshire, Buckinghamshire, Essex
Aboutthe role
You'll influence and monitor the performance of offices across Hertfordshire, Bedfordshire, Buckinghamshire, Essex to ensure sales of products and services meet the required quality and regulatory standards. You'll be promoting best practice in order to provide excellent service to customers and minimise breaches and complaints. You'll be an integral part of a dynamic regional sales team, whilst also working independently and one to one with the network.
You'll be involved in a range of activities including:
- Support and oversee new offices to ensure initial training, monitoring and sales support is provided
- The monitoring, assessing and coaching of existing offices in order to achieve the required standards of competence
- Analyse, proactively identify, report and escalate common or systemic quality risks and issues, to influence and support the shaping of national development solutions or risk mitigation action, to ensure customers and company's reputation is protected
- Complete Agency Training & Competency audits to gain control assurance and ensure that any remedial actions are identify setting agreed actions for these to meet compliance requirements
This is a varied and interesting role where you will need to quickly build and develop strong working relationships with regional sales teams, Learning & Organisational Development and Head Office colleagues. You'll ensure effective collaboration exists across the regional team and all General Insurance Training and competence are met within your Agencies. As part of this varied role, you'll also be involved in delivering one off projects/activities as required.
This is a homeworking role which requires multi-site travel.
About you
Ideally you'll be working in General Insurance or Financial Services with experience of a regulated environment.
You'll have the following skills and experience;
- A strong attention to detail and ability to complete audits
- Experience gained within sales or compliance
- You'll be ambitious and if you don't already have your ACII be keen to work towards qualifying
- Prepared to travel on a weekly basis to various office locations
Benefits and Rewards
- When you join THE team, you can expect a supportive culture and an attractive range of rewards and benefits including:
- Salary to £45,000
- Annual bonus (up to 17.5% of salary)
- Company car scheme
- Contributory pension scheme, up to 20%, including your 8% contribution
- 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
- A Family Friendly policy that helps you balance your work and family responsibilities
- Access