Your new company
You will be working with a housing charity that has a mission to meet housing needs and end homelessness. They aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether they are developing sites or supporting people with housing, learning or living skills, they believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect.
Your new role
Shift pattern - Days and nights.
The team work with customers in vulnerable situations and complex customers who are experiencing homelessness.
In this role you will provide support and case management to people with multiple and complex needs using The Plymouth Alliance (TPA) principles.
It would be great if you have previous experience of working with homeless and or other socially excluded people and a good understanding of safeguarding issues. You will also have the energy and enthusiasm to provide positive support and trauma informed care to those who need our support. It is a role where you can really make a difference.
You will be working as part of a team to provide support to our customers experiencing homelessness. You will love helping others and enjoy supporting individuals to achieve their goals and to become more independent. Your positive attitude towards your work and others will help to contribute to a great working environment. You will have a calm and personable manner and be able to handle potentially difficult situations.
- work within a small professional team in a friendly and supportive environment;
- achieve real job satisfaction in a rewarding and challenging role;
- focus on building trusting relationships with our customers;
- receive full training in trauma informed approaches, managing mental health, substance misuse and accommodation services;
- liaise with external providers to access services that support customers
What you'll need to succeed
- A working knowledge of the issues affecting people with complex needs and the potential impact on people's physical, emotional and psychological wellbeing
- Able to demonstrate that you put the Alliance First Principle and One Common Goal at the heart of all you do
- Able to demonstrate you are an effective team worker (and able to work effectively on your own, if required)
- Able to make sound decisions
- IT literate
- A completer/finisher
- A creative, flexible, compassionate, patient and sensitive approach to working with people who have experienced multiple disadvantages
- Innovative and proactive. Looks at ways to improve systems and procedures for the benefit of the customer and to be more efficient.
- Emotionally intelligent
- Flexible to change
What you'll get in return
- Support of a dedicated Hays consultant
- Free training and development
- Onsite training by the site manager
- Pension contributions of up to 3%
- CV writing
- Refer a Friend Scheme
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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