Excited to grow your career?
Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL.
We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you!
About the role
A great opportunity to join HL's Service Transformation Programme as a Business Change Manager on a 12 month Fixed Term Contract. You will be supporting the Senior Business Change Delivery Manager in delivering Business and People Readiness outcomes at both a programme and an individual project level, in order to maximise the likelihood of effective adoption and the timely delivery of benefits.
What you'll be doing
Reporting to the Senior Business Change Delivery Manager, hands-on delivery of programme & project level Business & People Readiness activities, including:
- Engage with Digital, Service Transformation and Business colleagues to develop effective project delivery plans, & engage in project governance & status reporting, including identifying & managing risks.
- Work collaboratively with business & project leads to articulate vision, case for change, & key messages, and coach & support on dissemination & addressing resistance
- Work with Sponsor to engage & align key business leads, build their understanding of planned changes to gain commitment, & prepare them for go-live & beyond
- Complete early business impact analysis & share impacts to build understanding both for business and project team colleagues
- Develop comms approach & plan, & support development & delivery of comms assets working with the Readiness network and Internal Comms colleagues
- Complete business impact analysis & use as input to development of the go-live approach for new service - & develop transition checklist/plan for go-live
- Engage with training teams for planning & design of training & user support activities, develop the end user support approach, and assist in the set up & running of support channels & routines
- Establish readiness/adoption metrics for PGLS / Hypercare
- Design & deploy feedback loops, monitor adoption metrics - and course correct
About you
- Strong business & people readiness skills, including principles, methods and tools
- Ability to rapidly build effective relationships at all levels, engage and influence colleagues, and delivering clear, simple communications
- Experience leading and delivering readiness activities on IT-enabled change projects
- Organised & methodical in approach to planning, with experience of delivering end-to-end at a project level, leading readiness activities for specific projects, problem solving and working flexibly responding to changing demands
- Experience delivering readiness activities for technology change based on waterfall and agile approaches
- Ability to multitask across activities and projects
Interview process
A 1-2 stage interview process consisting of technical and behavioural based interview questions.
Working Schedule
Based in Bristol head office, BS1 5HL. This role is a 12-month fixed term contract, full time, 37.5 hours per week, Monday to Friday. For this role we offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office (minimum of 2 days per week).
Why us?
Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments.
To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do.
What's on offer?
- Discretionary annual bonus* and annual pay review
- 25 days* holiday plus bank holidays and 1-day additional Christmas closure
- Option to purchase an additional 5 days holiday**
- Flexible working options available, including hybrid working
- Enhanced parental leave
- Pension scheme up to 11% employer contribution
- Sharesave scheme - have a real stake in HL's future
- Income Protection and Life insurance (4 x salary core level of cover)
- Private medical insurance*
- Health care cash plans - including optical, dental, and outpatient care
- Help@hand - confidential support including mental health counselling and remote GP
- Wellhub - unlimited access to fitness providers and wellness coach sessions
- Variety of travel to work schemes with bike storage and shower facilities
- Inhouse barista and deli serving subsidised coffee and sandwiches
- Two paid volunteering days per year
- dependant on role level
- * only available to select during our annual benefits window, in November each year
Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates. #HLI