Job Title: Technical Assistant (Admin and Clerical)
Salary: £14.24 P/H LTD Umbrella
Hours: 37
Type: Temporary Ongoing
Location: Caerphilly, CF82
Start Date: ASAP
Work Pattern: Monday - Friday | 09:00am - 17:00pm
Our Client's Housing Repair Operations (HRO) and Welsh Housing Quality Standard (WHQS) teams are seeking a Technical Assistant to provide essential support in technical and data management functions.
Key Duties and Responsibilities:
- Provide accurate and timely technical support to managers.
- Effectively manage information, data, and systems.
- Assist in the development and implementation of data management systems and key performance data in conjunction with the Performance and Asset Management Group.
- Develop and maintain internal relationships to ensure information flow and meet agreed targets.
- Ensure continuous professional development to meet regulatory requirements and personal growth needs.
- Coordinate meetings, arrange venues, and record meetings to high standards.
- Prepare reports, draft documents, and manage correspondence.
- Support managers with FOI or subject access requests.
- Monitor KPI data across contracts post-work completion on properties.
- Provide administrative support, including answering calls and handling technical queries.
- Manage training and qualification records for compliance with legislative and health and safety requirements.
- Support customer care systems, handle complaints, and deal with customer queries.
Qualifications and Experience:
- Relevant Level 3 qualification on the Credit and Qualifications Framework.
- Experience working within an office environment with excellent administrative skills.
- Strong communication skills for effective interaction with customers and colleagues.
- Evidence of general technical administrative experience and database systems usage.
If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to