A fantastic opportunity has arisen for a Client Success Manager to join an innovative team in the technology and telecoms industry. The role focuses on delivering exceptional, personal customer service and managing client relationships in a fast-paced environment.
Client Details
Our client is a medium-sized, innovative player in the technology and telecoms sector. They are recognised for their technologically advanced solutions and have a global client base. Headquartered in Watford, they employ over 1000 dedicated professionals.
Description
- Develop and maintain strong relationships with clients to ensure satisfaction.
- Identify opportunities for account growth and new business.
- Collaborate with the sales team to align on strategic goals.
- Provide insights on client-to-business interactions, user experience, and user behaviour analytics.
- Implement customer service procedures for improved business processes.
- Ensure timely resolution of client issues and queries.
- Conduct regular review meetings with clients.
- Advocate customer needs and feedback to the technical and product development teams.
Profile
A successful 'Client Success Manager' should have:
- Proven and demonstrable experience in a Client Success role
- Exceptional communication and negotiation skills.
- Proficiency in CRM software and Microsoft Office Suite as well as proficiency in reporting and analysing data
- A solutions-oriented mindset with excellent problem-solving abilities.
Job Offer
- A competitive salary negotiable depending on experience
- Generous benefits
- Opportunities for professional growth and development.