About Us
At Harris Girls Academy Bromley we have built a school community where we hold character and academic excellence in equally high regard.
Progress 8 for the school was in the top 100 in the country last year, and we were the only school from this group with a student body that has above average disadvantage, and below average EAL. Learning, curriculum, and pedagogy is exemplary here. Although we believe that these results lead to a tangible improvement in the opportunities of our young people we are equally proud of the way we see our students conduct themselves in our classrooms and corridors on the day to day. In the commitment they demonstrate in the library and the drama studio, or in the resilience they demonstrate in the sports hall and the textiles room. It is a privilege to teach students at Bromley.
We believe that we have built something special here through a leadership at all levels philosophy of constant improvement, and listening to our students, staff, and wider community. Leadership at HGABR means constantly reviewing and reinventing our approach, as we respond to the new opportunities and challenges of our young people present and seek to improve the education they receive. Leadership at HGABR considers that the academy exists as an important community organisation that has an impact on a significant number of lives, and we believe that stewarding this organisation is a responsibility that requires dedication and excellence from us.
Main Areas of Responsibility
Your responsibilities will include:
- Providing high-quality technical support, advice and guidance to staff, students and trainee teachers
- Ensuring that all incidents and service requests are logged appropriately
- Retaining ownership of all incident and service request tickets and ensuring staff are regularly updating, re-routing or escalating where necessary to achieve resolution.
- Identifying, implementing and documenting Known Issues and workarounds for desktop related issues
- Ensuring that Academy incidents and service requests are resolved within the target resolution time
- Imaging, deploying and maintaining Windows 10 based PCs, Laptops and tablets, and Apple OS iMacs and iPads
- Installing, configuring and maintaining computer peripheral equipment
- Installing and testing new software and software updates and upgrades
- Installing, configuring and maintaining VoIP telephones
- Familiarising yourself with the network infrastructure and associated documentation
- Ensuring that the server and network infrastructure at both locations are regularly checked and maintained
- Working with the IT Service Manager and Infrastructure team to support the on-site infrastructure elements such as physical & virtual servers, UPS's and other networked devices
- Administering Active Directory user login accounts
- Managing Active Directory Distribution and Security groups within the Academy
- With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required.
- Delivering the IT support service in accordance with ITIL and HarrisNET principles.
- Liaising with the relevant SLT and Federation IT Service Managers to ensure that all specific local and Federation requirements are met
- Updating and maintaining the IT assets in both locations as listed in the CMDB
Qualifications & Experience
We would like to hear from you if you have:
- Good verbal and written communication skills
- The ability to self-manage, organise, and prioritise tasks and work under pressure
- A demonstrable track record of balancing priorities and working to strict timescales to deliver results on time and to a high quality
- Flexibility and adaptability
- Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint and other desktop related software products
- Excellent troubleshooting skills, backed by a clear, analytical approach to problem solving
- A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector
- Recent experience of working in an on-site IT based, Customer Service environment
- Proven experience of supporting Microsoft products
- Proven experience of managing Active Directory user accounts
- Recent experience of supporting Apple products
- Recent experience of supporting Windows 10 PCs, laptops and tablets
For a full job description and person specification, please download the Job Pack.
Professional Development & Benefits
Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, 26 days' annual leave (plus bank holidays) for staff who work across the full year, and many other benefits. Learn more about our benefits on our website.