Domestic Abuse Help Line & Intake Practitioner
- Annual Salary: £17.12 PAYE/ £19.91 Umbrella
- Location: Wakefield Normanton WF6
- Job Type: Full-time hours, 12-month contract
My client are seeking a dedicated Domestic Abuse Help Line & Intake Practitioner to join their team in Wakefield. This role is crucial for providing initial contact, support, and a consistent referral intake pathway for individuals wishing to access the Wakefield District Domestic Abuse Service (WDDAS). The position requires a full office presence and is ideal for candidates local to or willing to travel to Wakefield Normanton.
Day-to-day of the role:
- Act as the first point of contact for all enquiries and referrals to the service.
- Operate as part of a team providing a helpline response, offering advice and information to the public and professionals regarding victims and perpetrators of domestic abuse.
- Receive and process agency referrals and self-referrals into the service.
- Triage referrals, prioritising those at highest risk of harm.
- Liaise with referring agencies to clarify information or fill gaps in referrals.
- Make initial contact with clients to establish engagement for support and assess the suitability of referrals.
- Provide immediate support and safety planning to domestic abuse victims, including advice, emotional support, information on civil and criminal remedies, refuge placement, and necessary interventions.
- Identify and assess the risks and needs of domestic abuse victims using evidence-based risk identification checklists.
- Complete initial assessments and record any immediate needs prior to allocation for longer specialist domestic abuse support.
- Support the team in attending multi-agency meetings and ensure child or adult protection concerns are responded to appropriately.
Required Skills & Qualifications:
- Hold an IDVA qualification or a relevant degree, or demonstrate an equivalent level of knowledge and skills gained through relevant employment.
- Basic counselling qualification (desirable).
- Excellent understanding of the complexity and dynamic nature of domestic abuse.
- Knowledge of services available to support perpetrators of domestic abuse.
- Working knowledge of the risk assessment and safety planning process within the context of domestic abuse.
- Substantial experience working in the field of domestic abuse.
- Proven experience of multi-agency and partnership working.
- Experience in providing crisis intervention and case management working with domestic abuse or vulnerable client groups.
Benefits:
- Competitive salary based on experience and qualifications.
- Full-time, office-based role with a dynamic and supportive team.
- Opportunity to make a significant impact in the lives of individuals affected by domestic abuse.
What Reed can offer you as a temporary employee:
- A dedicated consultant who will act as your key point of contact during and between any bookings
- Secure & online time sheet system which is quick and easy to use
- A self-service portal to access holiday requests/ Payslips/ P45 at your own leisure
- A dedicated payroll team
- Access to free training
- Access to discount club/ healthcare/ reed rewards
- Pension /paid holiday scheme/ maternity benefits
- Contacts for other Reed consultants and divisions
- Opportunities to work with some of the UKs leading employers including local authorities, NHS and local SME's