Job Title: Student Experience Helpdesk Officer
Role Type: Temporary for 12 weeks
Start Date: ASAP
Hourly Rate: £15.75 per hour
Working Hours: Monday to Friday, 9am to 5pm
Location: Glasgow, GL1
Adecco are working with an educational establishment in the city of Glasgow who are looking for Student Experience Helpdesk Officers to start immediately.
You will act as the primary face-to-face first point of contact for the students on campus whether existing or new. This will suit someone with a strong customer service background. Experience in the Higher Education sector would be an advantage.
Main Duties include:
- Working as the primary point of contact for student enquiries, providing a warm and friendly welcome whether in person, by telephone or by email
- Providing advice on standard and routine issues encountered by the Student Experience Officers, escalating more complex issues as needed to ensure consistent service quality
- Providing initial advice on common queries such as registration checks, issuing student cards or how to register with a doctor or open a bank account
- Undertaking other duties as appropriate to the grade and content of the post as directed by the Head of Student Support and Development
About you:
- Relevant experience or a qualification to HNC level with general administrative or other relevant experience
- Strong IT skills including MS Office
- Experience of working in a customer service, reception or client facing role
- Strong customer care skills
- Ability to work independently and as part of a team
- Excellent strong organisation and communication skills
Please apply now with your latest CVs to be considered or alternatively please email for more information
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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