Position: 2 x Permanent Position, Full time, 37 hours per week, Monday to Friday
Location: Coventry/ Hybrid
We are brave, we are ambitious, we are honest, and we are Citizen!
Our Coventry Neighbourhoods teams manage around 19,000 customer homes within Coventry and surrounding areas.
As Neighbourhood Officer, you will be responsible for the tenancy management of a patch within a geographical area.
In housing you can make a real difference, the role of Neighbourhood Officer will involve:
- Overseeing tenancy management and estate issues.
- Dealing with Anti-Social behaviour from minor reports to serious cases, and actively be involved in multi - agency work to resolve issues.
- Dealing with sensitive safeguarding matters
- Carrying our regular block and estate inspections.
- Involvement in the management of new build properties for all tenancy management issues.
- Conducting tenancy reviews for all properties within the allocated patch
- Reviewing service charges and depreciation
As Neighbourhood Officer, we need you to have:
- Ability to carry out interviews to discuss sensitive customer issues
- Excellent I.T Skills
- Ability to develop successful professional relationships with partners to achieve positive outcome
- Willingness and ability to work flexibly and to attend meetings and other events outside normal business hours to meet the needs of the service
- Ability to adapt positively to change, be resilient to challenges, obstacles, and handling conflict
- Highly self-motivated, able to act with integrity and show drive and enthusiasm
- Current clean driving licence and access to a car
We would be excited if you have:
- Experience working with a Social Housing Provider or similar customer facing role
- Ability to be innovative and look for ways to improve customer experience
We will be an employer of choice and invest in our people
To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.
We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.
Competitive terms and conditions
- Annual leave starts at 25 days per year plus bank holidays and increases with length of service
- Annual leave purchase scheme – option to buy up to an additional 5 days per year
- Enhanced family leave (maternity, paternity and adoption)
- Organisational Sick Pay
- Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match
- Life cover of three times your annual salary if you join the pension scheme
Health and Wellbeing
- We provide IT and Home Office equipment to support hybrid working
- Occupational Health
- EAP – a 24/7 telephone counselling service providing free, confidential advice.
- Cashback scheme – cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
- Access to Citizen's Wellbeing initiatives and Wellbeing platform
Learning and Development
- Extensive learning and development opportunities.
- Opportunity to study for a professional qualification
- Opportunity to join the Staff Consultative Forum and EDI Forum
Find out more about our benefits here: Citizen | Benefits (citizenhousing.org.uk)
We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.
This post is subject to a BasicDBS check (Disclosure and Barring Service).
Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk
Closing date: Wednesday 25th September 2024
Interview date: Wednesday 2nd October 2024
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.