We are seeking a determined and enthusiastic Customer Service Manager to lead our team. The successful candidate will be responsible for ensuring all processes run smoothly and efficiently, while maintaining exceptional customer service standards.
Client Details
Our client has a substantial workforce, reaching over 2000 employees across various locations. They pride themselves on delivering high-quality services, and are renowned for their commitment to continuous improvement and innovation in their industry.
Description
- Develop and implement strategies to improve customer service processes.
- Manage and lead a team of customer service professionals.
- Handle customer queries and complaints, ensuring a high level of customer satisfaction.
- Ensure compliance with industry regulations and company policies.
- Collaborate with other departments to streamline operations.
- Prepare and present performance reports to senior management.
- Identify opportunities for growth and lead initiatives to increase profitability.
Profile
A successful Customer Service Manager should have:
- A Proven experience in a managerial role within customer service.
- Strong leadership skills and the ability to manage a large team.
- Exceptional customer service skills and the ability to handle complaints effectively.
- Excellent problem-solving skills and the ability to make decisions under pressure.
Job Offer
- An annual salary ranging from £40000 to £50,000, depending on skills and experience.
- Generous annual leave allowance.
- A supportive and collaborative work environment.
- Opportunities for professional development and career progression
We encourage all suitable candidates to apply for this exciting opportunity. This is your chance to join a leading company and make a real difference.