We are recruiting for a Property / Maintenance Customer Service Advisor who has knowledge of general maintenance who is happy to be part of a small dynamic team in an expanding student lettings company with a nationwide presence. Their vision is to deliver industry-leading accommodation experiences for both students and landlords across the country. Joining our clients team means becoming part of an ambitious, innovation-driven team committed to excellence in service.
Why Work With Our Client?
- Be part of a company that values innovation and fresh perspectives
- Grow your career in a company that invests in personal development
- Collaborate with a driven, ambitious team in a rapidly growing company
- Work alongside talented, supportive colleagues in a positive environment
Role Overview
As a Property / Maintenance Customer Service Adevisor, you'll play a crucial role within the Management team, focusing on exceptional customer service and delivering a first-class experience for our clients. You'll oversee all aspects of managing a designated property portfolio, building and nurturing relationships with landlords, tenants, and contractors.
Key Responsibilities
- Build and maintain strong relationships with landlords, tenants, and contractors
- Receive, allocate, and manage maintenance jobs, including invoice processing
- Handle communications through phone, email, and WhatsApp
- Conduct property inspections during tenancies, ensuring compliance
- Organize end-of-tenancy check-outs and process deposit returns
- Coordinate tenancy move-ins and manage inventories
- Manage utilities and offer investment advice on landlords' current and new portfolios
- Assist with accounts to keep landlord, tenant, and contractor ledgers updated
- Support with floor plans, fire risk assessments (FRA), and Legionnaires compliance
About You
We're seeking a motivated professional with a "get stuck in" attitude who can excel in a fast-paced environment. The ideal candidate will have strong organisational skills, and a commitment to seeing tasks through from start to finish.
Required Skills & Qualifications
- Excellent organizational skills and attention to detail
- Strong communication skills to provide top-quality service
- Proven ability to manage tasks from start to finish independently
- Experience in asset management (property industry experience preferred)
- Ability to prioritize workload and meet deadlines
- Flexible and adaptable approach to work
- Driving License Required
Work Details
- Hours: 9:00 am to 5:30 pm, Monday to Friday, plus 15 Saturdays per year (10:00 am to 3:00 pm)
Benefits
- Use of company car
- Overtime paid
- Commission paid
- Paid mileage
- Career development
- Opportunity to be put through your ARLA
If you're passionate about property management and ready to join a forward-thinking team, we'd love to hear from you!
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