Are you passionate about making a difference in communities and ensuring tenants feel valued and supported? We are seeking a dynamic and strategic Head of Managing & Sustaining Tenancies to lead and innovate within a Neighbourhoods team, ensuring tenants are at the heart of all decisions. This role is offered on a Fixed Term Contract for 6 months and can be offered on a fulltime or part time basis.
The role:
- Foster an environment of innovation and empowerment.
- Ensure robust financial management.
- Promote a culture of empowerment to enhance service delivery.
- Collaborate with Heads of Service to achieve business objectives.
- Develop and implement tenant sustainability strategies.
- Use data strategically to improve tenancy management.
- Lead neighbourhood teams to support tenant skill development
- Implement Neighbourhood Improvement Plans.
- Innovate in neighbourhood, tenancy, and anti-social behaviour management.
- Develop asset management plans and oversee new developments.
- Ensure high standards in contract management, health, safety, and governance.
- Ensure compliance with service contracts and performance targets.
- Enhance mobile working for better tenant interactions.
- Support flexible working arrangements for neighbourhood teams.
- Participate in the out-of-hours rota for management support.
The Candidate:
- Degree in a relevant discipline or professional qualification (CIHCM preferred).
- Significant senior management experience in accommodation services.
- Experience in community safety and anti-social behaviour services.
- Strategic delivery of customer engagement.
- Excellent influencing and negotiating skills.
- Knowledge of Health and Safety in sheltered/supported housing.
- Proven ability to build collaborative relationships.
- Contract management experience.
- Significant experience in risk management.
- Full UK Driving Licence and access to a car.
- Excellent communication and presentation skills.
- Evidence of report writing and presenting to boards and committees.
If you're ready to make a significant impact in communities and lead with passion and innovation, we would love to hear from you!