A high growth SME supplying into the leisure industry is looking for a Customer Services Specialist/Account Manager to manage their key accounts. If you thrive in a customer-centric environment, excel in managing client relationships, and love problem-solving, this could be the perfect role for you! Key responsibilities include:
- Managing key client Accounts, ensuring client needs are met and exceeded
- Build and Maintain Relationships, develop long-term relationships with clients to drive customer satisfaction and retention
- Handle Enquiries, respond promptly to customer enquiries resolving issues efficiently and professionally
- Identify opportunities to offer additional products that benefit the client and drive revenue
- Liaise with internal departments to ensure seamless delivery of services and products to customers.
- Prepare regular status reports for clients and management, outlining progress, results, and any potential issues
Suitable candidates must have a minimum of 2 years experience in a customer service, account management, or related role; have the ability to engage and develop relationships quickly and have a genuine interest in putting the customer first. Please apply now for immediate consideration.