We are looking for empathetic Customer Support Agents with a passion for customer service to join a dynamic team on a major project for a UK bank. You will be working within the bereavement team supporting customers though the notification process, logging the bereavement and updating profiles.
Candidates will be required to work 7hrs a day, Monday to Friday between 9am – 5pm.
This role works offers hybrid remote working with 2 days in the office each month to spend time with your team.
Key responsibilities as a Customer Support Agent:
- Manage inbound calls to discuss any question or queries relating to their account.
- Spotting potential complex queries and ensuring that these are investigated and resolved.
- Validating documents and closing deceased accounts whilst being supportive to the family members though the process.
- Providing specialist bereavement support.
- Supporting customers who require additional support though their most difficult times.
- Showing empathy and working to provide top level service.
- Completing associated administration.
The ideal Customer Support Agent will have following desirable skills and experience:
- Excellent interpersonal skills and empathy to really connect with each customer and make a positive experience on each interaction.
- Knowledge of financial services or previous experience working in the sector.
- Understanding of the bereavement process and or mortgage products would be advantageous.
- Numerate, analytical with excellent IT systems orientation including knowledge of Word and Excel.
- Proactive and collaborative with the desire to succeed within a team.
To apply for this role as Customer Support Agent, please click apply online and upload an updated copy of your CV.
If you are successful and offered an opportunity, we will need to carry out pre-engagement screening, this will usually include a DBS Check, Credit Check, and references from previous employers.
To help you stay safe in your job search we will never ask for your bank details at the application stage.
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