About this role:
Workspace Experience Coordinator - Central London - £43,000 plus generous annual bonus
Monday - Friday, 40 hours, various shifts between 7am - 7pm
A prestigious financial institution is looking for an experienced Workplace Coordinator who will have a positive impact on the internal working environment. The role will provide facilities support to company internal and external stakeholders taking accountability for the company success and all working areas within their domain, which will be within the internal office space. They will work closely with all service providers to ensure a seamless experience for the employees and their guests using the environment. They will also be a key point of contact for all users of the space and have in-depth knowledge of working practices and activities within the areas to provide functional and strategic support, serving as a coordination point for everyday tasks to the business.
Main duties and responsibilities:
- Meet and greet clients upon arrival providing first class guest service
- Carry out regular checks of all working areas, responsibility for the cleanliness of all meeting rooms, collaboration areas and bookable spaces
- Prepare all meeting rooms as per system report, changes, and requests
- Assist clients with booking meeting rooms and arranging refreshments
- Oversee postal collections with consignees' approval.
- Perform Fire Warden duties and site inductions
- Issuing ID and access badges for new clients/visitors/vendors
- Liaise efficiently with the facilities and IT team
- Manage the Facilities helpdesk requests
- Keep an accurate record of all checks including appropriate information such as occupancy, usage of resources and issues
- Process and control purchase orders and invoices
- Preparation of audio-visual and meeting room equipment
- Implementing site inductions according to procedure
- Awareness of health and safety and security procedures and legislation
- Handle emails enquiries/ telephone calls
- Manage other duties as assigned
- Support and complete daily handovers and reports
Key requirements for the role:
- Minimum 2-3 years' experience in a facilities role
- Experience following RAMS procedures
- COSHH and IOSH certification
- Knowledge and experience of working within a guest service experience environment
- Experience of delivering 5-star service in a customer-focused setting
- A positive attitude and desire to collaborate with others is key
- Experience with using audio-visuals
- Skills with Microsoft office - Word, Excel and Outlook
- Excellent communication and telephone skills
Previous experience:
* A minimum of 2-3 years' experience in facilities
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.