Job Overview:
Tallgrass Recruitment is excited to offer an opportunity to join a prestigious financial services firm as a Case Manager. In this role, you will manage mortgage cases from inception to completion, working closely with a partnered mortgage broker and a dedicated administration team. Your efforts will contribute to maintaining the company's reputation for exceptional service, reflected in its outstanding 5/5 review scores.
Key Responsibilities:
- Document Assessment: Evaluate and organize client documents to ensure all necessary paperwork is in place to compliantly progress cases.
- Data Management: Accurately input data to lenders and provide the relevant information required to support lending decisions.
- Liaison Duties: Communicate with clients, lenders, underwriters, solicitors, and estate agents to secure mortgage offers and see cases through to completion.
- Client Support: Assist mortgage brokers in managing client expectations and ensure a smooth process from start to finish.
- Customer Service: Answer client calls in a professional and courteous manner, providing the highest level of service.
What We're Looking For:
- Proactive Attitude: A forward-thinking approach with a "can-do" mentality.
- Positive Outlook: A positive and enthusiastic attitude that enhances the team environment.
- Organizational Skills: Exceptional organizational abilities with a passion for going the extra mile for both clients and colleagues.
- Expectation Management: The ability to manage expectations accurately, ensuring promises are realistic and achievable.
- Communication Skills: A confident and friendly telephone manner, with the ability to craft clear, factual, and informative emails.
- Attention to Detail: A keen eye for detail, ensuring accuracy and precision in all aspects of your work.
- Learning Mindset: A willingness to continually learn and adapt to new challenges and information.
- Composure: Patience and the ability to remain calm under pressure, ensuring tasks are completed effectively.
Why Join Us?
With a starting salary of up to £25,000 and the potential to earn bonuses, this role offers a fantastic opportunity to grow within a supportive and dynamic environment. You will be part of a team that values precision, exceptional service, and a positive work culture.
If you have a proactive attitude, exceptional organizational skills, and a passion for delivering outstanding customer service, we encourage you to apply.
Apply Now!