Customer Resolution Officer (Complaints)
£13 per hour
Location - London, NW9 4EW
3-4 months temporary
Hybrid - 1 to 2 days in the office per week
Tate are working with a housing company to recruit for a Customer resolution officer. If you feel that you would be a good match for the role, please feel free to apply and we will get back to you as soon as we can!
Role purpose
Customer Resolution Officers (Complaints) will lead on the management of complaints, Members' Enquiries, freedom of information requests (FOIs) and the resolution of complex customer issues for services within Operations.
The key purpose of the role is to provide an excellent service to customers who have complaints or complex/escalated issues - primarily through ensuring that concerns are fully understood and addressed comprehensively and quickly in way that is positive and helpful for customers, minimising further issues. The Customer Resolution Officers will also play a key role in identifying and sharing learning opportunities from complaints and issues that can be used for service improvement.
Key Skills / Experience
- Assisting customers with a range of enquiries across different channels including email and telephone in a busy customer-facing environment
- Providing services to a diverse customer group including vulnerable people
- Using IT systems such as a CRM when assisting customers
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.