Our client, who work in digital platforms for the care industry are looking for an Implementation Administrator. You will be responsible for providing administrative support to their customers and Implementations team throughout the customer on-boarding process. Bringing great communication and organisation skills, you will work collaboratively with others in the team to provide the best experience for their customers.
This role is for a fixed term period of 6 months.
What you'll do:
- Support the Implementations team with administrative tasks such as sending booking confirmations and setting up customer training invites
- Ensure a high level of accuracy on order handovers to ensure that they are in a 'ready to book' status
- Set up new customer orders on relevant systems
- Monitor the team email inbox and respond to queries and escalate where needed
What you'll bring:
- Great customer service and communication skills
- Excellent organisation and ability to manage and prioritise your own workload
- Previous administration and customer service experience
- Experience of using CRM systems and scheduling tools would be highly advantageous
What they offer:
- Starting salary of up to £23,500
- Bonus scheme
- Hybrid working opportunities- 3 days a week in our modern Guildford office
- 25 days holiday
- Net zero pension scheme
- Regular company meetings
- Additional perks such as Cycle to Work Scheme, Staff discounts portal and Employee Assistance Programme
Sandiford Green operate as a recruitment business in relation to this role