Our prestigious Global Investment Bank client is looking for an inside IR35 contract Voice Telecoms Specialist to join its telecommunications team . As a Voice Telecoms Support Technician, you will be responsible for installing, maintaining, and administering telephone systems, as well as providing support to end-users. This role requires a candidate with a strong background in Cisco IP Telephony, video conferencing systems, trading voice turrets, SIP service management, and voice recording technologies.
Day to Day of the Role:
- Support and administration of Cisco CUCM and video technology endpoints.
- Assist customer users with voice technology usage.
- Install and configure Cisco desk phones, BlackBerry Work mobile phones, Jabber software, and trading turrets.
- Support the Compliance department with NICE NTR voice recording playback and adherence to regulatory voice recording requirements.
- Manage voice endpoint assets and support incident and request ticket queues to exceed SLAs.
- Provide technical support and administration for phones (desk & mobiles) and Cisco WebEx meeting room equipment.
- Engage in strategy, design, meetings, discussions, and projects related to voice telecommunications.
- Manage ordering, stock management, reporting, statistics, and service integrity checking.
Required Skills & Qualifications:
- Proven track record of supporting and managing Cisco voice CUCM and BlackBerry Work provisioning.
- Good understanding of NICE NTR voice recording technology.
- Hands-on experience with Cisco voice telecommunication systems.
- Experience with Nice Recording and IPC trading endpoints is highly desirable.
- Strong interpersonal skills and the ability to represent the service team effectively.
- Flexibility and a ‘can do' attitude, with the ability to work independently.
- Knowledge of ITIL service management and experience using Service Now.
- Ability to multitask and remain focused under pressure.
- Good verbal and interpersonal communication skills.
- Proficiency in document and report writing.
How to Apply:
To apply for this Voice Telecoms Specialist position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.