Our Peterborough based client is excited to offer a career opportunity for a
Service & Support Manager
to join their dynamic team. As a key player in their growing company, you will manage customer relationships, ensure service excellence, and oversee the day-to-day operations of the Customer Service & Support department, supplying liquid and powder process solution equipment and consumables to a range of industries including food, beverage, brewery, dairy, and utilities across the UK.
Key Responsibilities:
- Manage customer service enquiries and provide timely and accurate responses.
- Create and follow up on customer quotations within 48 hours.
- Oversee warranty issues, site labour needs, procurement, and invoicing.
- Develop new business opportunities and convert ad-hoc customers into contract clients.
- Ensure compliance with health & safety regulations for all operations.
- Visit customers regularly to build and maintain relationships.
- Supervise the customer service team and manage KPIs for improved performance.
- Provide after-hours support for critical issues and manage engineer dispatch.
- People management, including performance reviews, training, and development.
Your Experience:
- Proven leadership experience in Service & Spares, with a strong track record.
- Familiarity with the food, beverage, pharmaceutical, and chemical industries.
- Strong customer service and relationship-building skills.
- Engineering qualifications (HND, HNC, or City & Guilds) are essential.
- Recognised Health & Safety qualification.
- Commercial awareness with excellent communication and planning skills.
Benefits
- Competitive salary
- 25 days annual leave plus public holidays and your birthday off
- Company pension scheme
- Private healthcare
- Vehicle allowance
- Free parking
Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data. Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.