Are you looking to start a new challenge? No sales experience needed just a fast learner with previous experience in an administrative role and the ability to work in a fast-paced environment with a keen eye for detail. If this sounds like you, we want to hear from you and you'll find more than a job — you'll find a path to professional growth with a company that's both rooted in tradition and working towards the future.
Job Title: Trade Sales Administrator
Permanent Full time
Salary: Starting salary £26,750.00 rising to £27,250.00 on successful completion of 3-month probationary period.
Location: Bromyard, Herefordshire, HR7
Benefits: Company bonus scheme, Company pension scheme, up to 10 paid medical appointment per year, confidential Employee Assistance Programme (EAP), enhance compassionate leave, secure free onsite parking, free staff WIFI, free refreshments at breaks, staff discounts on gifts we manufacture, workers committee representation, Company events, casual dress and more.
Annual holiday entitlement is 30 days including bank holidays. An annual factory shutdown at Christmas accounts for 3-4 days of annual holiday entitlement.
About Company
A leading & innovative British trade manufacturer of a wide range of corporate & promotional merchandise & beautiful gifts. They design, manufacture, print & finish all of the products they sell on site, with many unique products made from sustainable materials. Based in rural Herefordshire they employ 60 people at their factory in a team that has won many industry awards for their products and services.
Sustainability is at the core of what they do, they are Charter Members of the trade association (the BPMA) with ISO9001 Quality & ISO14001 Environmental certification. They are also Sedex (Supplier Ethical Data Exchange) registered, members of Made in Britain, corporate supporters of The Woodland Trust & Herefordshire Wildlife Trust. They are also partnered with Ecologi & charitable supporters of The Hope Centre in Bromyard. The company believes in & prides itself in rewarding honesty, hard work, efficiency & creativity.
Job Overview
Working as part of a team in this purely office-based role of Trade Sales Administrator, you will be the first point of contact for your customers, swiftly addressing enquiries through phone and email in line with our own exceptional service level standards. Training on our products & systems will enable you to provide accurate information and costs on our diverse product range. You will follow those quotations through order to completion, ensuring customers' expectations are accurately communicated throughout, liaising closely with production departments to track order progression.
Main Duties and Responsibilities
- Promptly respond to customer enquiries via email and phone, maintaining our multi award winning Service Level Standards (2-hour response time), while managing daily general administrative tasks such as order processing, data entry etc
- Discuss enquiries regarding price, delivery and product specifications with both customers and our production team to ensure expectations can be met.
- Use our purpose-built systems to provide customers with accurate quotations by email with relevant product information.
- Ensure timely follow-up on quotations issued to customers by phone and email.
- Independently manage and process subsequent orders to completion, liaising with other departments as required.
- Deliver exceptional friendly customer service consistently, building relationships with assigned accounts through regular communication. Please note this role does not involve any cold calling.
Person Specification
The Trade Sales Administrator should be a natural at customer service with strong administrative skills, excelling in system and process navigation, also adept at handling multiple tasks simultaneously. The ideal candidate should be able to remain calm under pressure, have a very keen eye for detail and be eager to be a part of a hard-working, office-based team known for its dedication, friendliness and spirited work environment.
Experience, Skills and Knowledge
Essential:
- At least 2 years' experience in administrative roles within busy office environments
- Hands-on experience of database software or CRM software.
- Proficient in other computer usage, especially email, Word & Excel along with a good technical aptitude.
- An excellent team player.
- Must have the ability to multitask in a fast-paced environment
- Ability to focus on repetitive tasks, processes and procedures.
- Capable of adhering to established systems and processes.
- Excellent communication skills at all levels, both verbal & written
- A good telephone manner is essential in this role and must be comfortable and confident handling calls and dealing with customer queries.
- Excellent interpersonal skills, with an ability to communicate effectively across departments.
- Excellent attention to detail
- Be able to work on own initiative, prioritise and manage workload effectively, with a proven ability to adhere to deadlines calmly.
Desirable:
- Familiarity with printing techniques.
- A keen sense of design aesthetics, with a good eye for colour.
- Experience of Apple Mac computers.
Qualifications
Essential:
- Holds at least a grade C GCSE (or equivalent) in Mathematics and English
Desirable:
- At least 4 other GCSE's (or equivalent) at grade C or above.
- 2 or more A-levels (or equivalent)
- Completion of an apprenticeship in a similar role.
Additional requirements
Essential:
- Willingness to undertake training opportunities provided by the company.
Desirable:
- Driving license due to location
The company is an Equal Opportunity Employer that does not discriminate based on race, religion, sexual orientation, age or disability. The employer welcomes applications from all candidates who match their requirements and their decision for employment will be based purely on your skills/qualifications.