Our client Wessex Fire & Security, one of Dorset's leading and most well-established family-owned fire and security companies, has a fantastic new opportunity for someone looking to develop and expand their skills while taking on an exciting new challenge.
They are looking for a works coordinator to join their well-founded and thriving Service team. The role is a permanent, full-time position based at their head office in Shaftesbury, where you will be part of a larger team assisting with a range of tasks.
Reporting to the team leader, the role involves communicating with the wider company, liaising daily with the field engineers and customer base to ensure client expectations are met. Responsibilities include arranging maintenance visits of the fire and security systems, along with a variety of associated administrative tasks to ensure the smooth operation and compliance of the service department.
This role requires a focused and motivated individual with good attention to detail and the ability to multitask with a great can-do attitude.
Could this be you? If so, they would love to hear from you!
Key Responsibilities:
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Serve as a front face and point of contact for the department, alongside other team members, for tasks including:
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Arranging service and maintenance bookings
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Allocating emergency call-outs
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Planning quoted works and handling related queries
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Ensure all works for the field engineers are scheduled correctly for effective diary management
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Order equipment with the in-house stores department and raise associated paperwork for scheduling in the engineer diaries
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Ensure engineering reports and documentation are processed and completed in a timely manner
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Manage, process, and input a set range of engineer weekly timesheets and expenses
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Manage and maintain works and associated tasks for a select group of key clients or areas to sustain customer service excellence and meet client expectations
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Allocate, process, and complete subcontractor works, raising purchase orders, and signing off associated invoices
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Update customer details, accounts, and systems to maintain compliance and accuracy
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Set up customer accounts and charges for new orders received
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Act as a point of contact between the service & maintenance department and the wider business
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Assist with a wider range of coordination and administrative tasks as required to deliver compliance and excellence to the department
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Manage the phone system along with the wider service team to answer, divert, allocate, and log phone calls
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Provide unrivaled customer service on all fronts, delivering frontline support to the customer base on a range of contracts and services
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Attend in-house and external training courses when required
Essential Competencies:
- Background knowledge in a service-oriented industry role advantageous
- Strong geographical knowledge
- Good all-round knowledge and ability in customer telephone support
- A can-do attitude and the ability to promote the company's core values
- Strong organizational ability and processes to complete day-to-day tasks
- Approachable, professional, and present the company image at all times
- Ability to deliver and maintain exceptional customer service across the customer base
- Ability to manage workflow independently and have an exceptional eye for detail when conducting all works
- Strong computer skills with Microsoft Excel, Word, PowerPoint, and Outlook essential
- Approachable and informative to all customers and colleagues to deliver customer excellence
- Excellent customer service skills
Remuneration:
- 24 days holiday plus bank holidays
- BUPA Medical Insurance
- Comprehensive Accident and Sickness Insurance
- Comprehensive Life Assurance
- Auto-Enrolment Pension
- On-site secure parking
- Training Provided
- Long Service Awards
- Company Laptop
All subject to qualifying periods of employment and Conditions of Contract.
£25,000 pa, 40 hours per week.