Accounts Receivable Supervisor
Location: Sittingbourne
Role Summary: We are seeking an experienced Accounts Receivable Manager to lead and manage a team of Accounts Receivable Assistants across three sites. The successful candidate will ensure the uniform execution of all accounts receivable processes, oversee the timely and accurate processing of sales invoices, manage pricing queries, review and send out statements, handle debt collection, and address claims efficiently.
Main Responsibilities:
- Supervise and mentor a team of six accounts receivable specialists, providing guidance, training, and support as needed.
- Ensure that all sales invoices are raised in a timely manner and uniformly across all three sites, adhering to company policies and procedures.
- Manage pricing queries from customers, resolving issues promptly and accurately.
- Review and send out customer statements regularly to facilitate timely payments.
- Oversee the debt collection process, including following up on overdue invoices, negotiating payment terms, and escalating collection efforts as needed.
- Handle customer claims and disputes professionally and efficiently, coordinating with internal teams to resolve issues and minimise financial impact.
- Monitor accounts receivable aging reports and proactively identify and address overdue accounts.
- Maintain accurate records of customer payments, credits, and adjustments.
- Provide regular reporting and analysis on accounts receivable performance metrics to track progress and identify areas for improvement.
- Ensure compliance with internal controls, company policies, and regulatory requirements related to accounts receivable.
Qualifications and Skills:
- Strong understanding of accounts receivable processes and procedures.
- Experience managing a team and providing leadership and support to team members.
- Proficiency in accounting software and ERP systems.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders.
- Strong analytical and problem-solving skills, with a focus on customer service and satisfaction.
- Ability to prioritise tasks and meet deadlines in a fast-paced environment.
- Knowledge of relevant regulations and compliance requirements.
Measure of Performance/Key Deliverables:
- Improvement in team performance metrics and completion of required training programs.
- Percentage of invoices raised on time and accuracy rate of invoices.
- Reduction in overdue invoices and success rate in debt collection and payment negotiations.
- Average time to resolve customer pricing queries and disputes, and customer satisfaction ratings.
- Accuracy and timeliness of accounts receivable aging reports and effectiveness in addressing overdue accounts.
- Accuracy of customer payment records and compliance with internal controls and regulatory requirements.
How to Apply: If you are a proactive and results-driven professional with a passion for accounts receivable management, we would love to hear from you. Please submit your CV and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.