Job Title: Business Centre Manager - Facilities management Salary: Upto £29,500p/a DOE (plus the ability to earn 25% of the salary in bonuses) Location: Cheadle SK8 (Must have flexibility to travel to other sites across the North West) Hours: 9am - 5pm Monday to Friday Permanent Contract
Commercial duties:
- Carry out customer viewings
- Engage in the sales process from customer viewings to signing office agreements.
- Own and drive the customer journey from end to end, ensuring we are consistently exceeding customers' expectations and maximising conversion
- Onboarding - manage customer key touchpoints throughout their term (e.g., show round, move in, post move in feedback)
- Retention - own the end to end renewal process
- Processing of supplier invoices
- Monthly invoicing
- Reviewing and managing site P&L against budget
- Achieve budgeted profit for your Centre
- Ensure Centre debt is regularly reviewed, all overdue invoices are resolved in line with budget, with regular liaison with Credit Control team.
- Engage in regular networking events
- Build relationships with local Commercial Real Estate Agents
Customer Service duties:
- Take full responsibility for customer service within centre
- Responsibility for the prompt resolution of all customer queries/enquiries
- Understand the output of the NPS, ensuring agreed Action Plan is delivered
- Manage customer move in and out efficiently, cost effectively and smoothly
- To ensure meetings room standards are maintained (ie furniture layout set-up as requested and equipment checked)
- Work closely with Operations team to ensure site standards are maintained and maintenance and refurbishments are completed on time.
- Responsible for the day-to-day operation of the business centre
- Daily walk round to confirm that standards of appearance are being maintained.
- Ensure that company procedures are adhered to.
- Ensure that all Health & Safety procedures are adhered to. (Weekly fire alarm tests, six monthly evacuations, identification of hazards of slips, trips and falls etc)
General duties:
- Take responsibility for own learning and development.
- Actively participate in, and drive, activities that improve the quality of the service.
- Maintain up-to-date knowledge of local market including current customer base, direct competition and local commercial rates
- Where role requires line management of direct report
- Any other duties reasonably required by your line manager
Key Skills:
- Proven sales skill and experience
- Good working knowledge of Microsoft 365
- Marketing
- Negotiating
- Excellent time management and prioritization
- Line management experience
- Excellent communication skills at all levels
- Problem solver by nature
- Professional appearance and personality
- Flexible
- Must own a Full clean driving license
APPLY TODAY!
#CPProfessional
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
This role is posted on behalf of The Recruitment Co., a sister company of Blue Arrow.