Pension Administrator
- Location: Bromsgrove
- Job Type: Full-time
- Salary: Competitive
We are seeking a dedicated Pension Administrator to join my clients dynamic team, delivering the highest standards of customer service in pension administration. This role is pivotal in maintaining strong relationships with a portfolio of bespoke clients, understanding their unique processes and needs, and providing support during peak periods for our broader client base.
Day to Day of the role:
- Oversee and manage a bank of bespoke clients, fulfilling all duties of a Pension Administrator.
- Support client work as needed, ensuring all responsibilities are met.
- Handle day-to-day team workloads, including inbox inquiries and client interactions.
- Assist in training and development of peers, providing support and coaching using various systems and processes.
- Maintain accurate and up-to-date client files and documentation.
- Stay informed of industry developments, legislative changes, and client updates.
- Implement new clients and manage new business for existing clients efficiently.
- Administer group pensions, including data validation, auto-enrolment assessments, payroll deduction schedules, and liaising with pension providers and regulators.
- Respond to employer and employee queries and identify opportunities for added value.
- Comply with regular audits and maintain meticulous records.
- Arrange and conduct conference calls and meetings with clients as required.
- Prioritise and manage workload effectively, volunteering for additional tasks during quieter periods.
- Identify and correct errors in client processes, reporting to management as necessary.
- Provide holiday and buddy cover to ensure deadlines are met.
- Oversee remedial work and audit projects to ensure timely and accurate outcomes for clients.
- Demonstrate commercial awareness, utilising Service Level Agreements and identifying sales opportunities.
Required Skills & Qualifications:
- CII qualifications are desirable.
- Experience in a customer services role.
- Knowledge and experience of pensions administration is highly desirable.
- Proficiency in Excel, MS Teams, and Outlook is essential.
- Excellent organisational skills and attention to detail.
- Strong interpersonal and business communication skills.
- A team-oriented mindset with the client always at the forefront.
- A proactive attitude and willingness to support the wider business.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and growth.
- A supportive and collaborative work environment.
To apply for the Pension Administrator position, please submit your CV and cover letter detailing your relevant experience and your approach to delivering exceptional customer service in pension administration. Youcan also email directly on .