Our IT MSP client are currently recruiting for an IT School Technician to provide 1st/2nd line support to School users based on-site at TW20.
Salary: £32,000
- Provide effective and efficient communication across all levels of the business
- Provide 1st/2nd line support to all users of technology
- Following up with customers to ensure full resolution of issues
- Set up, deploy and re-image desktops and hardware.
- To ensure anti-virus updates and Microsoft Security updates are kept current on schools networks
- To understand and advice schools on:
- To install software as directed and in accordance with licensing legislation
- To perform installations of peripheral devices
- To provide general maintenance, troubleshooting and technical housekeeping of networks and peripheral devices
- Diagnosing system errors and other issues
- Set up of printer hardware
- Liaise with 2nd line on server issues to ascertain fixes
- Maintain an up-to-date inventory and asset register of IT equipment
- To maintain network user accounts, profiles, permissions and the addition and deletion of users
- To provide support and assistance, to teaching staff when using IT equipment.
- To carry out other duties that are in line with the purpose and grade of the job.
- Maintain each school's network, including management of daily backups, anti-virus tools and software licenses
- Handle file, application and hardware maintenance plus related support tasks as required by the school's policies and as instructed by local staff.
- Manage and maintain the school's LGfL 2.0 WAN connection, and act as a Nominated Contact for the school
- Act as a liaison between the senior management team of the school and AdEPT
- Feedback to sales on cross and up sale opportunities within the customer base