Our client is a family-run enterprise, they prioritise customer satisfaction and service, reliability, and values that position them as market leaders.
Are you a problem solver? have you worked in sales or customer service? Do you have a good working knowledge of Excel? If so, this role may be for you.
Daily duties will involve managing multiple incoming customer enquiries via phone and e-mail requesting calculations and quotes for one-off and large orders.
The Quotes Team Advisor will work to gain business from customers whilst protecting their profit margin.
Main responsibilities:
- Receive all incoming correspondence regarding customers and prospective customers quotes and collate all required information (e.g. check stock, calculate order values) to enable the accurate and timely production of quotes.
- Provide an excellent standard of customer service and reliable information to customers to generate new and repeat orders.
- Accurately record quote information to allow future reporting and analysis of business lost and gained.
- Develop and maintain customer relationships to maximise profitability.
- Provide support to the Quotes & Pricing Manager in adding agreed deals and terms to customer accounts and record information relating to this fully to keep accurate records
- Provide assistance to their Customer Service Team when required, taking customer orders and answering queries and other appropriate tasks to ensure customers receive a consistent level of excellent service
So, what do you say? Why not join this helpful and renowned B2B company, in an environment suited to help you grow in your career and gain experience.
Please note that due to the rural location of this role, it is not so accessible by public transport.
Hours - F/T - Monday to Friday (after probation there will be the option to work hybrid)
Salary GBP24000-GBP26000 DOE + great benefits including a potential quarterly bonus + 25 days holiday + Bank holidays + free parking + pension