Job Title: Customer Service Representative
Salary: £14.24 P/H LTD Umbrella
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Cardiff, CF10
Start Date: ASAP
Work Pattern: Monday - Friday | 09:00am - 17:00pm
The Customer & Digital Support Officer plays a crucial role in ensuring that all citizens can access the Council's services and information, regardless of their digital literacy. As the C2C Service grows, you will be at the forefront, supporting citizens in navigating digital platforms and resolving complex enquiries. This position aligns with the Council's commitment to enhancing customer service and digital inclusion.
Key Duties and Responsibilities:
- Provide accurate and consistent advice to citizens, ensuring their enquiries are resolved efficiently across various communication platforms.
- Listen empathetically and support citizens by advocating for their needs, whether through digital services or traditional channels.
- Guide citizens through digital processes, addressing any issues that arise and identifying potential system improvements.
- Simplify complex digital steps for individuals who may lack confidence in using online services.
- Resolve enquiries promptly or direct citizens to the appropriate services when necessary.
- Collaborate with colleagues to ensure high levels of customer satisfaction and advocate for continuous improvement.
- Adapt positively to change and support the ongoing development of digital capabilities within the community.
Qualifications and Experience:
- Proficiency in using software within an MS Windows environment.
- Experience with mobile technology and digital platforms.
- Proven experience in delivering customer-focused services across various communication channels.
- Strong keyboard skills with a focus on speed and accuracy.
- A keen interest in digital inclusion and simplifying technology for users.
- Ability to communicate clearly, listen empathetically, and work effectively in a team.
If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to