Technical Engineering Advisor
- Salary: £28,000 - £32,000.
- Location: Camberley HQ (Hybrid working available post-probation)
- Job Type: Full-time - Permanent
We are looking for a Technical Engineering Advisor to join our team. The successful candidate will be responsible for resolving technical customer enquiries through various channels, including telephone, email, and CRM. This role is crucial in providing timely and accurate technical information to our dealer network, end users, and internal colleagues.
Day to Day of the role:
- Respond to telephone, email, and CRM queries regarding the full range of our products.
- Investigate issues and provide up-to-date technical information.
- Follow up on enquiries to ensure quick resolution.
- Handle warranty queries and liaise with the Workshop on progress.
- Develop and maintain good working relationships with customers.
- Report any safety issues or unusual failures.
- Create short guidance documents to educate customers on specific topics.
- Keep abreast of technical product knowledge and skills.
- Comply with company Health and Safety policies and Quality Policy procedures.
Required Skills & Qualifications:
- Technical qualification, preferably in mechanical engineering or similar
- A passion for engineering/technology.
- Excellent communication skills, with effective telephone manner for managing calls and building relationships.
- Strong customer orientation with a willingness to go the extra mile to resolve issues.
- Patient, calm, polite, and efficient.
- Self-starter, able to investigate and work on own initiative.
- Ability to work effectively under pressure in a busy department.
- Good IT skills across MS Office, including Excel.
Benefits:
- Hybrid working options available after the probation period.
- Opportunity to work with a dedicated team in a dynamic and supportive environment.
- Continuous professional development and up-to-date training in technical product knowledge.
To apply for the Technical Engineering Advisor position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.