Job Title: Claims Manager
Location: Gloucester Office
Division: Niche Schemes and Affinities
About Us: We are a dynamic and successful division specializing in niche schemes and affinities. We are committed to delivering exceptional service and innovative solutions to our customers. With ongoing growth aspirations, we are looking for a dedicated Claims Manager to join our team and lead our Claims Department to new heights.
The Role: We have an exciting opportunity for an experienced, self-motivated, and driven Claims Manager. In this fast-paced role, you will be responsible for managing and supporting the Claims Department to ensure a first-class Claims journey for our customers. Leading a team that handles claims across lifestyle and disability products, you will be pivotal in our mission to provide exceptional service and drive continuous improvement.
Responsibilities:
- Support, coach, and develop the team to deliver exceptional service and a seamless claims journey for our customers.
- Provide regular training to maintain team competence and knowledge.
- Manage performance indicators, service targets, and ensure adherence to company policies, procedures, and standards.
- Develop and maintain effective relationships with insurers and internal stakeholders, providing insights into claims performance.
- Provide, track, and maintain regular reporting and insight into overall claims performance and adherence to Consumer Duty principles.
- Act as the escalation point for authorizations, complaints, and fraud identification.
- Conduct effective team meetings and monthly one-to-ones to discuss well-being, performance, and support personal development.
- Lead and manage internal and external claims audits, providing relevant data and oversight, and responding promptly to associated actions.
- Champion continuous improvement, optimizing service, standards, and team engagement.
- Innovate service and standards using new technology to enhance customer experience, efficiency, and overall standards.
- Coordinate the setup and management of suppliers when required.
Experience and Skills:
- Minimum of 2 years' experience in a Claims Management role.
- Strong understanding of claims processes and procedures.
- Strong understanding of insurance.
- Clear understanding of Consumer Duty principles.
- Detailed knowledge of loss and damage claims.
- Proven leadership skills with the ability to influence and manage both teams and stakeholders.
- Ability to simplify complexity.
- Good understanding of Microsoft Office, especially Excel.
- Confident presenting to varying levels of seniority.
- Attentive to detail and accuracy.
- Ability to develop others.
What We Offer:
- Competitive salary
- Professional development opportunities
- A supportive and dynamic work environment
- The chance to be part of a growing and innovative division
If you are a passionate and experienced Claims Manager looking for a new challenge, we would love to hear from you. Apply today to join our team and help us continue to deliver exceptional service to our customers.