Our client is seeking a Customer Service Consultant to join their well-established, leading team. The purpose of this role is to support customers when using the online service and provide exceptional customer service via email and phone. The successful candidate will be able to build strong relationships with new and existing clients to ensure a high quality service is provided.
Responsibilities of the Customer Support Consultant include:
Answer customer queries via email or on the telephone
Raise service related issues to the correct authorities
Log customer calls on to in house system
Support customers before and after service is completed
Communicate with relevant suppliers and colleagues and keep customers updated
Maintain a high level of knowledge for the services provided
The Customer Support Consultant must be able to:
Communicate to a high standard
Support colleagues and be a team player
Be willing to learn new skills
Apply problem solving and analytical skills
Learn new technical software processes
Please apply for further information and the chance to be considered for this great opportunity! In return our client offers a great working environment and competitive benefits package.