Job Title: Customer Service Representative
Hours: Monday to Thursday 08:45am - 17:00pm (30 hours)
Pay Rate: £12.18 per hour
Job Purpose:
We are seeking a Customer Service Representative in Macclesfield, to provide efficient and effective customer support over the telephone. This role is focused on resolving a wide range of customer enquiries at the first point of contact, ensuring a positive and seamless customer experience.
Principal Responsibilities:
- Handle Customer Enquiries:
- Receive and address customer enquiries and service requests via telephone, aiming to resolve as many issues as possible during the initial contact.
- Maintain Customer Records:
- Accurately update IT systems to log customer details and service requests, ensuring all records are current and precise.
- Ensure Compliance:
- Stay informed about relevant regulatory and legal standards to ensure compliance in all daily activities.
- Manage Feedback:
- Handle customer complaints, compliments, and suggestions following the council's established procedures.
- Drive Efficiency and Improvement:
- Contribute innovative ideas to enhance efficiency and improve customer-facing processes.
- Support Organisational Objectives:
- Understand and support the broader goals of Customer Services, including participation in campaigns like promoting self-service or direct debit payments.
- Team Collaboration:
- Work collaboratively with the team to provide coverage and support, ensuring continuous service delivery.
Additional Information:
- The role may require performing tasks beyond the usual responsibilities to ensure effective service delivery
Why Join Us?
- Flexible Working Environment: We offer a dynamic and adaptable work environment.
- Collaborative Team Culture: Be part of a supportive team that values each member's contribution.
- Opportunities for Growth: We encourage innovation and personal development, offering numerous opportunities to advance your career.
Must be able to pass DBS check.
The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.