Your new company
A specialist, award winning business in Bath are seeking a Credit Controller to join their high performing credit team.
Your new role Duties and responsibilities will include:
- Contact customers for outstanding charges and the collection of late payments.
- Utilise negotiation skills to engage with customers and recommend work-out strategies to line management.
- Arrange collection of assets via third parties where appropriate.
- Complete administrative tasks as necessary during the life of the contract, ensuring all data is uploaded onto relevant systems completely, accurately and in accordance with GDPR guidelines
- Monitor customer payment performance.
- Deal with customer service enquiries via telephone, email and post
- Escalate issues and complaints in a timely manner, in accordance with company processes and regulatory requirements
What you'll need to succeed
The successful candidate will ideally have previous experience in a customer facing role alongside:
- Demonstrable strong telephone cash collection experience
- Ability to interpret financial data
- Excellent attention to detail, organised and able to effectively prioritise workload
- Good negotiation and general communication skills
- Experience of using MS Office systems (Outlook, Word, Excel)
What you'll get in return
- Monday - Friday (9am-5pm with 1 hour for lunch)
- 24 days annual leave, increasing to 26 days after 2 years' service
- Life assurance & Income protection
- Private medical insurance
- Healthcare cashback plan
- Holiday exchange scheme
- Cycle to work scheme
- Auto-enrolment pension
- Very close proximity to the train station and park and ride drop off
- CPD opportunities
- Hybrid working ( 2 days work from home)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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