I am seeking a Customer Service Specialist who is passionate about delivering outstanding customer service and has the ability to manage a large quantity of products. The ideal candidate will have a keen eye for noticing trends in product faults and the skills to address them efficiently. This role involves clear documentation, effective communication, and a deep knowledge of multiple products.
Day to Day of the role as a Customer Service Specialist:
- Monitor all incoming emails to identify and address fault trends.
- Regularly review and improve processes to enhance efficiency and cost-effectiveness.
- Collaborate with senior management to develop and implement customer relation action plans.
- Respond to customer enquiries through various channels in a positive, empathetic, and professional manner.
- Develop and maintain positive relationships with external companies such as distributors, service centres, and coast guards.
- Develop and maintain a high level of product knowledge with the aim of progressing into a management role.
Required Skills & Qualifications for a Customer Service Specialist:
- Excellent communication
- Customer-focused with the ability to adapt to different types of customers.
- Excellent computer skills including excel
- Ability to multi-task, prioritise, and manage time effectively.
Benefits of the Customer Service Specialist:
- Salary £25-£27k
- 25 days holiday + bank
- Free parking
- Accessible from train and bus station
- Growth and development opportunities#
To apply for the Customer Service Specialist position, please submit your CV.