One of the largest medical technology companies in the world has an exciting vacancy for a Finnish speaker to join their customer support team in Watford Business Park. The successful applicant will be responding to inquiries from customers concerning medical devices and services in a helpful, professional, and empathetic manner. The client provides all necessary equipment, onboarding, and training to support remote work, with a hybrid model in place after training (2 days from the office and the rest from home). Working hours are Monday to Friday / 7:00 am - 3:30 pm.
Your responsibilities will include:
- Delivering exceptional customer service and product support via telephone and email across the Finnish-speaking market.
- Demonstrating empathy, patience, and resilience while assisting customers safely.
- Ensuring all inquiries via telephone and email are responded to in a timely manner (inbound calls).
- Maintaining up-to-date knowledge of the system and products to provide guidance and advice on the products and services.
About you:
To succeed in this role, you should have a customer-focused approach and be fluent in both Finnish and English, written and spoken. This is an exciting opportunity for a passionate, dedicated, and motivated Finnish-speaking Customer Support Representative to join a growing customer support team. You will gain invaluable experience working within a medical technology company. In return, you will receive great additional benefits and a generous holiday package - reach out to us today to learn more!
Profile:
- Native-level fluency in Finnish, both written and spoken.
- Fluency in English, both written and spoken.
- Previous experience in customer service, customer support, or a help desk role is desirable.
- Experience or knowledge of medical equipment and an interest in the healthcare industry is a plus.
To apply, please send your CV in English and in Word format to Ismael.
languagematters is acting as an employment agency in relation to this vacancy.