SCCS Survey equipment is currently looking for a Hire Desk Administrator to come and join our team. based in St Neots, you will join us on a full-time, permanent basis. In return, you will receive a competitive salary.
About us:
SCCS are Leica Geosystems main UK dealer and part of the Hexagon group. We are a progressive company supplying survey solutions to civil engineering, construction and land surveying industries. We specialise in bringing innovative technology to market including the most advanced GNSS, mobile mapping, 3D laser scanners, UAV'S and total station solutions available to geospatial professionals.
About the role:
As our Hire Desk Administrator, you will be the main point of contact for customers seeking to hire our surveying equipment. You will deal with incoming calls and emails from customers in a timely, efficient, and effective manner. This will be done by providing quotations, liaising with internal departments to ensure equipment is available, processing orders, coordinating deliveries and collections, as well as managing the associated sales administration.
Key responsibilities as our Hire Desk Administrator will include:
- Receiving hire enquiries via telephone and email
- Processing customer orders using InspHire software
- Arranging delivery and collection of orders in accordance with the customers' requirements, and liaising, where required, with the warehouse, logistics and workshop teams
- Managing and resolving mid-hire events such as machine breakdowns and exchange requests
- Handling general incoming enquiries from customers, prospects, and sales personnel
- Generating ‘on the spot', and weekly reports for customers
- Provide office support for SCCS external sales personnel
- Supporting the management team in leading and contributing to the regular review of procedures to improve customer care, performance, and productivity
- Building strong long-term and productive relationships with customers by providing excellent customer experiences through quick and efficient investigations and resolving all customer queries to ensure delivery of our service promise
What we're looking for in our Hire Desk Administrator:
- Excellent communication, interpersonal, and negotiation skills
- Experience in a busy customer service office environment
- Organised and thorough with excellent attention to detail
- Self-motivated, conscientious, and adaptable to change
- The ability to be a key member of the wider organisation
- The ability to build and maintain relationships with key customers
- Strong time-management skills to prioritise workload, and work under pressure to strict deadlines
- High level of integrity, trust & accuracy
To join us as our Hire Desk Administrator please click ‘apply' today – we'd love to hear from you!