- ustomer first point of contact to provide assistance with inquiries.
- rocess inbound and outbound flights and coordinate with carriers.
- Deliveries and shipments.
Our client is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.
Within their UK division, boasting a work force of over 700 individuals spread across 19 strategic sites nationwide, they don't just envision success; but engineer it. Their vision is crystal clear: to empower our people, ignite innovation at every turn, and revolutionise the industry with an unwavering commitment to customer satisfaction.
Your main responsibilities on a day-to-day basis will be (but not limited to)
- Customer first point of contact to provide assistance with inquiries and resolve any issues that may arise during the shipping process.
- Process inbound and outbound flights and coordinate with carriers, managing the driver's reception, warehouse and parties involved in the transportation chain to schedule pickups.
- Deliveries and shipments. Track shipments in transit and provide updates to customers as needed.
- Ensure all documentation and record keeping is accurately maintained and that shipping documents comply with regulatory requirements and company policies.
- Capture data entries into our client and their airlines computer systems.
- Report on discrepancies and damages, providing general administrative tasks and ensuring all industry regulations, customs requirements and shipping laws ore compliant against legal and regulatory standards.
- Resolve any service issues that may rise during the shipping process via telephone or email.
- Build relationships and liaise with customer airlines and their customers.
To be successfully considered for this role you will need:-
- Excellent command of the English language in both written and verbal communication to effectively communicate with all parties concerned.
- Customer Service experience is key to this role.
- Attention to detail when providing administrative support with strong organisational skills.
- Basic IT skills required to capture relevant information into the various airlines dedicated computer systems.
- Multi-tasking ability and the need tore ain calm under pressure and to work against tight deadlines.
- Air Cargo knowledge is desirable to understand the industry requirements.
Shift work includes nights, weekends and holidays as their Business operates 24/7
Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.