This is an exciting opportunity for an immediately available Credit Controller to join an established organisation in Witney, Oxfordshire on a temporary ongoing basis to start as soon as possible.
Client Details
The client is widely recognised within their field, with a global presence. The site is close to local amenities, has on-site parking and hybrid working is available with 2 days in the office and 3 from home.
Description
The Credit Controller will be responsible for:
Collections
- Develop and maintain effective working relationships with the sales organisation and customers to enhance collection efforts while ensuring repeat business
- Reduce outside collection and bad debt expense
- Chasing debts by phone/email
- Initiate contact with business units & customers, and follow up as needed to obtain commitments for payment or unfulfilled customer payments
- Maintain open communication with customer and field personnel to promote future business opportunities
- Develop and maintain effective working relationships with the sales organisation and customers to enhance collection activity
- Monitoring and control of debt/Aged debt overview: ensuring agreed terms are adhered to by customers
- Provide management accurate and timely reports on the status of collection of collection activity
- Maintain both physical and digital records to support collection activity. This will include but not limited to: Collection notes, emails, customer responses and follow-up activities
- Document customer commitments for payment
- Document and communicate customer disputed items or complaints
- Order release: ensuring conditions are met to confirm the release diligently requiring good judgement, following order release process flow
- Query management: to be addressed with customer service/sales and solved promptly to keep customer's satisfaction and identify any root causes preventing re-occurrences
- Month End Aged Debt reporting, including monthly review calls liaising with Finance Directors, Sales/Business Managers
Cash Allocation
- Initiative to contact store and other stakeholders to obtain clarification on payment information to resolve issues and apply payments accurately
- Timely and accurate cash application of payments
- Identify and properly code deductions / overpayments by customers
- Document customer commitments for payment
- Keep records of all information
- Advise credit personnel of corrections requested by customer and assist field personnel in resolving account variances by application of POS corrections and edit of electronic chargeback logs
- Cash allocation: ensuring the cash is allocated daily and accurately to maintain up to date ledgers, requiring attention to detail for multiple currencies
- Maintenance of the Sales ledger/Treasury/GL
Credit Review / Audit Management
- Establishment of credit terms and limits/Account Review/Customer Master Setups for new customers or increased business on existing accounts considering the risk involved
- Assessment of credit risk/Credit Risk Review
- Processing of credit notes/debit notes and rebates once these have been authorised on the respective portals
- Month End Aged Debt reporting preparation of the files.
Profile
The Credit Controller will be/have:
- Experience in a similar role
- Experience applying comprehensive credit principles and practices
- Experience balancing and reconciling accounts
- Excellent knowledge of Microsoft Office based program - Outlook, Word, Excel
- Fluent in English (other European languages are an advantage but not essential)
- Experience using Financial system/s
- Immediately available
Job Offer
- Hybrid working
- On-site parking
- A chance to gain skills in an established organisation
- Immediate start
- A site close to local amenities