Do you want to be a part of a company where every employee has a voice? That prioritises company culture. Where you sell the science of sleep and not just a Mattress?
Then TEMPUR may be the place for you?
We are currently recruiting for a special candidate to join our TEMPUR Family in the Swindon Outlet Store.
The role is 40 hours a week, working 5 out of 7 days per week.
Who TEMPUR Employees Are.
Personable - Our clients are receiving a unique experience when they step into our stores, and this is all dependant on you.
Individuals - Use your individuality to encourage and motivate the team.
Engaging - Can you ensure our clients are provided with the exclusivity of TEMPUR
Adaptable - Are you able to handle change and reflect that in your team?
Collaborative - How important is teamwork to you?
Purpose of the role
- Be fully responsible for all aspects of the store including operations, health and safety and security.
- Make sure the store achieves store targets
- Develop team to be brand ambassadors of TEMPUR
- Train team regularly so that they are fully aware of the benefits of TEMPUR products, the customer journey and sleep ergonomics
- Identify new opportunities to maximise profits and increase sales within the store
Key Responsibilities
We are hiring for our Swindon Store Manager Vacancy
- Be solely responsible for all daily operations across the store.
- Ensure the operational compliance of the store and H&S aspects through timely & accurate implementation of all company Health & Safety, Administrational & Security directives
- Monitoring staff behaviour, attitude and presentation to make sure they are a positive reflection of the retail stores values
- Analyse management information to understand performance shortfalls and market changes to determine a business plan for improvement
- Understand rules and regulations for GDPR and ensure data retention is adhered to according to the guidelines.
- Ensure all team members are fully trained on all TEMPUR products, heritage, values and customer journey. Ensure consistency across the team.
- Effectively onboard new team members and ensure
- Knowledgeable about the benefits and uses of each TEMPUR product and continuously develop your product knowledge
- Organise and manage regular training sessions with the team on the above
- Consistently drive the store's sales performance to meet and exceed sales targets
- Identify ways and opportunities to drive footfall to your store
- Effectively implement all promotions and marketing activity instore
- Manage the training app within you store and ensure your team are using this to widen their knowledge
- Become an active operator for web chat ensuring that you are available to speak to customers online
- Ensure store costs are managed within agreed budget levels and using your commercial eye for detail
- Effectively deploy management and colleagues' hours to meet the needs of your store within payroll budget
- Manage all aspects of stock control from execution in store to loss prevention measures are in place. Ensure weekly stoke takes are completed and submitted
- Being able to deal with customer concerns in a patient and helpful manner and communicating concerns to Divisional Manager
- Manage deliveries and organization of stock room
- Operate cash registers, take and record orders through the system
- Develop, coach and mentor your management team to improve their leadership ability, including giving accountability to deliver and exceed their targets on the shop floor
- Maintain a clean and orderly environment in the store and back office/kitchen areas
- Participating in management meetings by bringing fresh ideas, that are realistic and achievable
- Undertake ad hoc tasks that the business demands
Knowledge, Skills & Experience
- At least 3-5 year's management experience gained within retail
- Customer focused with a proven high standard of customer service delivery
- · Be a role model and lead by example and operate with honesty and integrity
- · Show innovation and initiative and implement new ideas with confidence
- · Seeks opportunities to be proactive and pre-empt store and team issues
- · Excellent communication skills both written and verbal
- · Good at prioritizing and meeting deadlines
- · Enthusiastic, self-confident, well presented, self-motivated with a ''can-do'' attitude
- · Must be able to work and willingness to work flexible hours to meet the needs of the business.
What we offer you in Return:
- Competitive Salarys (Real Living Wage)
- 33 days holiday
- Life Insurance
- Pension Contributions
- Private Medical Insurance
- Team Initiative (Trips abroad)
- Away Days- Christmas Party
- Freen Payday Lunches
- Training with our Specialists
- Join our Social committee
- Training and Development
- Fresh Fruit and healthy Snacks
- Free Mattress (after completed Probation)