Customer Service Team Leader
Wakefield
Well established, large organisation
Benefits:
- Competitive salary up to £32,000 per annum
- Opportunities for professional growth and development
- A supportive and collaborative work environment
- Company benefits package
Elevation Recruitment Group, Business support division are working with a busy and dynamic company based in Wakefield, known for it's innovative products and exceptional service. We are looking for a motivated and experienced Customer Service Team Leader to join the Customer Service team.
Customer Service Team Leader Job Description:
- Understand the full range of products in detail to a high level
- Assist with order processing, deal with amendments and any issues in terms of delays, faults etc.
- Hands on approach – deal with invoicing, PODs and delivery booking
- Lead, mentor, and develop a team of Customer Service Administrators
- Handle escalated customer inquiries and complaints, ensuring timely and effective resolution
- Monitor and evaluate team performance, providing regular feedback and conducting performance reviews
- Provide training and development opportunities for team members to enhance their skills and knowledge
- Use of ERP system
Customer Service Team Leader Qualifications:
- Proven experience in a customer service leadership role in a busy environment
- Strong problem-solving abilities with a customer-focused approach
- Exceptional organisational and time management skills, with the ability to handle multiple tasks simultaneously
- Proficiency in Microsoft Office and experience using an ERP system