Client Services Director- £60,000-£70,000 + Excellent benefits package
Location: Remote/Hybrid
My client is a leading provider of cutting-edge solutions that empower businesses to thrive in a competitive landscape. Their commitment to excellence and innovation has positioned them as a trusted partner across multiple industries on a global basis. As they continue to expand, they are seeking an experienced Client Services Director to lead the client services division, driving exceptional client experiences, and fostering long-term partnerships.
Job Overview:
As the Client Services Director, you will play a critical leadership role in shaping and executing the client service strategy. You will oversee the client services team, ensuring the delivery of top-tier service while building and maintaining strong, strategic relationships with key clients. Your focus will be on driving client satisfaction, retention, and growth, while also contributing to overall business development goals.
This position requires a visionary leader who can balance strategic thinking with operational execution, ensuring clients receive world-class service at every touchpoint.
Key Responsibilities:
- Client Relationship Management: Build and maintain senior-level relationships with key clients, acting as their advocate and ensuring their evolving needs are met.
- Leadership & Strategy: Develop and implement a client service strategy that aligns with business objectives and enhances client satisfaction and retention.
- Team Leadership: Lead, mentor, and inspire the client services team to deliver outstanding service, fostering a high-performance culture that focuses on client outcomes.
- Service Excellence: Oversee the delivery of services, ensuring consistency, quality, and adherence to agreed-upon service levels across all client engagements.
- Client Retention & Growth: Drive client retention through proactive engagement, regular reviews, and strategic insights that demonstrate value.
- Operational Efficiency: Continuously improve processes and systems to enhance service delivery efficiency, reduce response times, and elevate the overall client experience.
- Business Development Support: Collaborate with the business development and sales teams to identify new client opportunities and contribute to contract negotiations, renewals, and expansions.
- Client Reporting & Insights: Provide clients with strategic insights, performance reporting, and recommendations that highlight the impact services on their business.
- Budget Management: Oversee the client services department budget, ensuring resources are allocated efficiently and aligned with business goals.
Qualifications & Skills:
- Previous experience in client services, account management, or business development, with at least 3-5 years in a senior leadership role.
- Industry Knowledge: A deep understanding of B2B services, preferably in technology, consulting, or other complex industries.
- Education: A degree in business, marketing, or a related field is required; an MBA or equivalent advanced degree is a plus.
- Leadership Skills: Proven track record of leading and developing high-performing client service teams.
- Results-Driven: A results-oriented approach with a proven track record of meeting and exceeding client satisfaction, retention, and revenue growth targets.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
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