Customer Service Administrator | Ideal for Logistics, Shipping, or Hire Industry Backgrounds
Are you an experienced administrator with a background in logistics, shipping, or the hire industry? Our client near Southampton is looking for a confident and customer-focused Customer Service Administrator to join their busy and supportive team. This is a fantastic opportunity for someone who thrives in a fast-paced environment and enjoys building strong customer relationships while identifying upselling opportunities.
Position Overview:
- Type: Temporary ongoing (potential to become permanent)
- Location: Office-based, near Southampton
- Hours: Monday to Friday, 7:30 AM – 5:00 PM
- Start Date: Immediate
- Important: Driving would be advantageous as this role is based outside of easy public transport links.
Key Responsibilities:
- Serve as the main point of contact for key customers, managing the full process from enquiry to post-hire feedback.
- Handle incoming communications via phone, email, and website requests with professionalism and efficiency.
- Coordinate daily logistics for deliveries and collections, ensuring smooth operations within the depot.
- Build and maintain strong relationships with regular clients, understanding their needs and providing tailored solutions.
- Work collaboratively with the team to meet shared goals and maintain high service standards.
What We're Looking For:
- Previous experience in customer service or administration, ideally within logistics, shipping, or equipment/tool hire.
- Strong communication skills – both written and verbal.
- Excellent organisational skills and the ability to multitask in a high-pressure environment.
- A proactive, team-oriented attitude with a passion for delivering outstanding service
Please apply today for immediate consideration.