Retail Support CoordinatorPoole/Dorset- Hybrid/Remote£24/26,000 (DOE)
We are looking for an experienced support coordinator for our client in the Dorset area. A fully remote working pattern can be considered for the right candidate based in the UK. Alternatively, if you are local to the client then a hybrid pattern will be desirable. This is a full-time role Monday to Friday.
The Role
The Retail Support Coordinator will deliver outstanding customer service (via email and on the telephone) to the client's retail partners and you will work closely with the regional sales teams to identify risks. You will be responsible for ensuring that customer orders are processed efficiently and accurately and delivered to customers within expected timescales.
Duties
- Dealing with stock availability & price information requests primarily over email
- Managing retail customer orders from inputting the order until final invoice
- Liaising with and supporting sales reps and agents regarding customer accounts, enquiries and order book issues.
- Providing and analysing data and customer performance to sales
- Processing orders placed via the B2B system and inputting other manual orders.
- Recording values of orders and cancellations on relevant internal logs
- Assisting Senior Merchandising Specialist with order processing, depletion and administration
- Amending customer orders to meet requirements.
- Dealing with non-conformity issues
- Ensuring appropriate carriage charges, discounts and product catalogues are applied to orders.
- Keeping customer records up to date (Sage)
The Person
- 2+ years of related experience in Customer Service
- Knowledge of logistics and transportation & order management
- Advanced proficiency in MS Office (Word, Excel, PowerPoint and Outlook)
- Fluency in English (Spoken and written) and French speaking is desirable.
- You'll be a self-starter, driven and passionate individual with exceptional communication skills.
This is an exciting opportunity to work in an International, diverse and inclusive environment. The company offer a flexible working pattern within core hours. The role can hybrid or remote. There are amazing benefits and parking on -site. Please note the salary for this role is £24,800 but there is a 5% annual bonus.
Please email your CV in the first instance.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.