1st Line Support Apprentice - ICT Level 3
Our client has an exciting new opportunity for an IT Support Apprentice to help support businesses in the South East to simplify, streamline and secure their IT systems. This is an excellent opportunity for you to join this support help desk team and work in a varied and busy professional environment.
About our client:
Established over 25 years with an enviable reputation for exceeding customer expectations, and low staff turnover, they require an engineer to join their Support & Services team. Recognised as the longest established MSP in the area they offer a wealth of IT services such as - PC Support, IT Security & Hosted Services, Field Services and much more to diverse businesses both locally and throughout the UK.
Our esteemed client has been massively successful with apprentices over the past years, having successfully trained up 6 members of staff from apprentices. Most of which have been taken on as full- time employees following their training! They pride themselves on creating an environment which supports development of young IT professionals.
The role:
Possible start date: 29.07.2024
Monday to Friday - Shifts to be confirmed
Total working hours: 37.5
What you will do in your working day:
- You will be working alongside the team of currently, 9 support staff.
- Taking support tickets from customers, communising with the users, listening, and resolving their issues by remote access via their RMM and tracking system.
- Work on special projects, investigating new technology and services.
- Collaborating with other team members and individually.
- They encourage staff to further their certifications by mentoring and paying fees. The team work closely together providing a great working environment.
The training you will receive:
- Level 3 ICT qualification
- All training is undertaken online, through a combination of self-paced eLearning and live online classes
- Functional skills in English & maths if required
Future prospects:
- The role offers a permanent role upon completion of the apprenticeship depending on performance.
Things to consider:
- Personalised ‘Development Plan' allowing you and management to collaborate on your future development. This includes certifications you aim to complete, customer service training and Helpdesk KPIs. Each level of the development plan that is completed is rewarded with salary increases
- Flexible & Remote Working - Once trained, your work schedule will allow both remote working and office
- Regular staff socials
- Kitted out staff room for breaks – Pool table, chilled drinks fridge
- Holiday loyalty program – Increased holiday allowance for long standing staff members.
- Free parking
Qualifications required:
GCSE or equivalent English (Grade A* - C 9/4) - Essential
GCSE or equivalent Maths (Grade A* - C 9/4) - Essential
Personal Skills required:
- Team working
- Excellent telephone manner
- Strong communication skills
- Knowledge of Windows OS
- Microsoft Office packages
- Ability to solve issues
- Good interpersonal skills
- Ability to learn programmes
- Strong interest in tech
- Eagerness to learn
The apprenticeship:
Qualification: ICT Level 3
Duration: 18 months