Salary: Croydon - £33,018 - £38,325 / Norwich - £31,180 - £36,128 per annum
Location: Hybrid/Croydon or Norwich
Hours: Full Time 36 per week
Contract Type: 12 Month Fixed Term Contracts
Looking for a customer-focused role in social housing? If so, we have just the right opportunity for you! We're seeking several excellent Customer Support Specialists to join our teams in Croydon or Norwich on a fixed-term basis.
This is a multi-case management position, which requires you to make confident decisions and handle multiple customer interactions. Therefore, excellent communication skills are necessary to liaise with various internal teams and external agencies. You'll participate in active learning and knowledge-sharing to support us in driving continuous improvement to meet high levels of performance.
Accuracy, attention to detail, and the ability to interpret legislation are essential skills for this role. You must be able to work to a high standard in a busy and pressurised environment while managing your time effectively to handle a variety of tasks.
Due to the nature of the team's work, you need to be flexible and adaptable to changing priorities. You should have the confidence to make sound judgements and decisions to take ownership of your work areas.
We're looking for people who can exceed customer expectations by building effective relationships and creating a warm and positive environment. For the right candidates, training will be provided to help develop the skills needed to become a great member of our customer support team.
If you believe you have the qualities we're looking for and are interested in working for an organisation that can make a difference in people's lives, please apply!
Closing Date: Monday 24th June 2024 at midnight.
Interviews will take place on Monday 8th July 2024.
For further details on this vacancy, please click 'apply' or visit our website
As you can imagine, the full job description includes lots more detail so do check it out on our website before applying.
In the event that we receive a high volume of applications, we reserve the right to close this advert early.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Diversity and Inclusion
We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.
We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.