Job Title: Customer Service Manager
Location: Wrexham, UK
Salary: Up to £35,000 per annum
About the Client:
Acorn by Synergie are representing a leading company in their sector, a fast growing business known for their commitment to delivering exceptional customer service. They are seeking a dynamic and experienced Customer Service Manager to join their team in Wrexham. This is a fantastic opportunity to work with a reputable organisation that values innovation, excellence, and customer satisfaction.
Position Overview:
The Customer Service Manager will be responsible for overseeing the customer service department, ensuring that the team consistently provides outstanding service to clients. The ideal candidate will have a strong background in customer service management, excellent leadership abilities, and a passion for improving customer experiences.
Key Responsibilities:
- Lead, mentor, and manage the Customer Service team to meet performance goals and achieve high levels of customer satisfaction
- Develop and implement Customer Service policies, procedures, and standards tailored to the needs of the business
- Handle complex customer inquiries and complaints, ensuring timely and satisfactory resolution.
- Monitor and analyse Customer Service metrics to identify areas for improvement and implement effective solutions.
- Collaborate with other departments to ensure a seamless and cohesive customer experience.
- Recruit train and onboard new Customer Service Representatives to maintain a high standard of service.
- Stay informed about industry trends and best practices to continually enhance the service offering.
Qualifications:
- Proven experience as a Customer Service Manager or Team Leader
- Strong leadership and team management skills with a track record of success.
- Excellent communication and interpersonal skills.
- Proficiency in customer service software and tools.
- Ability to analyse data and derive actionable insights.
- A proactive problem-solving approach.
How to Apply:
If you are passionate about customer service and ready to take on a leadership role in a prestigious company, it would be great to hear from you.
Acorn by Synergie acts as an employment agency for permanent recruitment.