Profectus is working with a healthcare company looking for a Medical Device Service Manager to join the team. In this position you will work closely with upper management covering service delivery, site issues, maintenance, and training.
This is a field-based role with the requirement to visit the Theale office once a week. The package on offer includes a car allowance. Experience with Medical equipment is beneficial!
The role:
- Oversee the management of service delivery, representing the company on all contractual and operational site issues.
- Provide first-line support for operational and incident issues, ensuring timely escalation where necessary.
- Manage budgets effectively, including local account maintenance and service budget approvals within guidelines.
- Deliver operational excellence by meeting and exceeding contractual obligations and service level agreements.
- Produce high-quality performance reports in line with contractual requirements.
- Undertake audits of legacy equipment and verify asset lists to maintain accurate records.
- Liaise with key stakeholders, including Trusts, OEMs, building contractors, and removal teams, to ensure seamless operations and project implementation.
- Support the Implementation team in planning and executing service activities at various sites.
- Contribute to internal steering group and strategy meetings, offering insights for continuous improvement.
- Manage site facilities, including office space and equipment, ensuring a safe and efficient working environment.
- Provide line management to on-site staff, fostering a culture of collaboration and excellence.
- Serve as a backup to other Service Managers, ensuring continuity of service across multiple sites.
- Lead the management of site-related incidents, coordinating with on-site engineering teams as necessary.
If you have key experience within Healthcare and are ready to make the next step in your career apply now with your updated CV!