Our Culture and Values
Working at your new company means working for a forward-thinking, collaborative team. We hire staff who strive to make a difference and achieve the highest standards. Everyone is empowered to make a difference and our ethos encourages everyone to think like an owner. Our business puts our customers and people at the heart of everything. We work to meet their needs and exceed expectations. Our mission is to empower our people, engage our communities and create sustainable places.
Our Values Help Us Achieve Exceptional Results
Excellence: Commit to achieving the best with integrity
Collaboration: Make use of our vast experience and knowledge to work effectively together
Engagement: Develop our people, our communities, our stakeholders and our suitable environment and be exceptional while respecting others'
Ownership: take responsibility and pride in what we deliver. Everyone has the opportunity to make a difference.
Innovation: Embrace change and encourage innovation Job Summary
This role will be responsible for providing level 1 and 2 support and assisting with the ticket management of our Yardi Platform, and Yardi themselves is an out-source provider of level 1 Yardi support.
Main Responsibilities
- Own and manage the level 1 support model (currently outsourced to Yardi), which involves reviewing all tickets and queries that come from the Yardi helpdesk.
- Attend all relevant calls with Yardi to ensure continuous good working relationships and flagging risks and issues as early as possible.
- Maintain security and access framework in the Yardi Platform, including but not limited to user security, permissions and menus.
- Generate reports and assist with issue analysis, as needed.
- Assist with the maintenance and enhancement of the Yardi Platform.
- Assist with troubleshooting technical and operational issues.
- Stay up to date on new features and updates to the Yardi suite of products.
- Collaborate with cross-functional teams to ensure the smooth operation of the Yardi Platform and integration with other platforms.
- Support the Product team in championing best practice and the overall positive user experience of Yardi.
- Other administrative tasks and special projects as assigned
What We Require of You
- 1-2 years of experience in a similar role in the Real Estate industry.
- Proficiency in Microsoft Office Suite, especially Excel and Word.
- Experience with Yardi products is essential.
- Strong attention to detail and accuracy.
- Excellent customer service, communication and interpersonal skills.
- The ability to prioritise tasks and manage time effectively in a fast-paced environment.
- Proactive problem-solving skills and ability to work independently and as part of a team.
- Experience with out-source providers is desired
What We Offer
Diversity and Inclusion: We recognise the importance of embracing diverse experiences, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working: As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to considering flexible working arrangements, both temporary or permanent.
Learning and Development: Our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross-department experience and on-the-job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits: We are committed to building a safe, happy and healthy community for our employees, and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs. If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
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