Migrant Help have an exciting opportunity to recruit a Senior Client Adviser to join our dedicated and supportive Refugee Resettlement Team based in Watford (Hybrid working). You will be joining us on a full time, permanent basis, and in return, you will receive a competitive salary of £37,425 per annum.
About us:
Migrant Help is a leading charity that was established in 1963 and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects migrants, treats them with respect and enables them to reach their full potential. We foster a culture in which equality, diversity and inclusion are recognised, valued and encouraged. It doesn't matter who you are or where you come from, we match your skills with the needs of our organisation, as long as you share our values, vision and goals. We welcome applications from candidates regardless of their age, religion or belief, race, gender reassignment, disability, sexual orientation, sex, marriage or civil partnership, pregnancy and maternity.
The Head of Senior Client Adviser role:
The scope of this role is to work as part of the Migrant Help Refugee Resettlement team which provides specialised advice and integration support to refugees resettling in the UK.
As the Senior Client Adviser, you will provide line management and operational oversight of Refugee Resettlement Advisers and to provide a professional high quality support service to resettled refugee families and individuals. You will need to meet the changing local business needs and will re-prioritise work as necessary. You will work consistently to ensure the continuous development of the service; ensuring that all advisory processes and procedures are efficient, professional and consistent at all times.
Key responsibilities of our Senior Client Adviser:
- Responsible for day-to-day operational oversight of the regional Resettlement Team under the overall management of the Regional Manager
- Provide high quality advice and support services to refugees in line with contractual and organisational requirements and guidance
- Support Regional Manager with administrative requirements for the contracts and services, including responding to complaints, conducting individual/local/service level risk assessments and attending contract/stakeholder/sector meetings, ensuring Migrant Help policies and operating procedures are followed at all times
- First line of escalation for Refugee Resettlement Advisers on day-to-day operational matters and case working advice and guidance on complex cases, including Incident management and point of initial escalation for safeguarding issues or concerns
- Support the Regional resettlement Manager in the recruitment and induction/training of new staff
- Oversee continual development training requirements and completion of mandatory/refresher training for all staff within required timescales.
- Line management and performance management of staff team, including completion of annual Supervision and Appraisal (SAA) processes in line with organisational guidance and timescales, ensuring all staff development requirements are met within agreed timescales.
- Work collaboratively with the Regional Manager and other senior advisors to manage service capacity, including but not limited to; staff schedules, rotas, case allocations and workload allocation and delegating work appropriately, ensuring effective delivery of service and in line with contractual requirements.
- Recording, collation and provision of contract finance and performance reporting as per contract/organisation deadlines, including but not limited to; invoicing, information security, safeguarding, service user information, capacity monitoring, KPIs, quality management.
- Assist Regional Manager with quality management of the service, including but not limited to; case audit reviews, client feedback, internal and external audit activity e.g. Advice Quality Standards, ISO etc. as well as in line with any contract or Migrant Help requirements and quality frameworks.
Skills and experience we are looking for in our Head of Project Management Office:
- Demonstrable ability to manage people and oversee performance management processes
- Proven experience of mentoring, supporting the development of others and leading team meetings
- Comprehensive understanding of refugee resettlement processes and the challenges faced by refugees.
- Skills in liaison, negotiation and advocacy with other agencies on behalf of service users
- Ability to absorb complex written information and communicate effectively
Closing Date: 04/10/2024
If you are interested in becoming our new Senior Client Adviser, please click 'APPLY' today. We look forward to hearing from you!